9 Club Terms & Conditions – Malaysia Platform Terms of Use

Welcome to 9 Club, an online entertainment platform designed for users in Malaysia. These Terms and Conditions ("Terms") set out the rules and conditions governing the use of the website, mobile application, and all services provided by 9 Club ("Platform", "We", "Services").

By accessing or using the Platform 9 Club in any manner — whether through account registration, logging in, or simply browsing our website — you explicitly agree to be bound by all Terms contained in this document, together with our Privacy Policy and any additional policies published from time to time.

If you do not agree with any part of these Terms, you are required to cease using the Platform immediately. Continued use following the publication of any amendments constitutes full acceptance of the latest version.

Platform Usage 9 Club is limited to individuals who meet the following criteria:

• Aged 18 years of age or older on the date of registration;
• Is a Malaysian citizen or a lawful permanent resident;
• Not prohibited by local law from participating in online betting or casino activities;
• Not listed on any voluntary or mandatory self-exclusion programme;
• Have full legal capacity to enter into binding agreements.

9 Club takes the protection of minors seriously. We conduct age checks and identity verification. Anyone found to have provided false age information will have their account immediately closed and all funds frozen pending investigation.

To access the full range of services on 9 Club, you will need to register a valid account. By registering, you agree to:

• Providing truthful, accurate, current, and complete information as required in the registration form;
• Updating your profile information whenever a material change occurs;
• Not disclosing login credentials (username and password) to any other party;
• Notify 9 Club immediately should there be any unauthorised access to your account.

Multiple Accounts Are Prohibited

Each user is only permitted to hold one (1) active account at 9 Club. Maintaining multiple accounts — whether using different names, email addresses, phone numbers, or identity information — is a serious violation of these Terms and may result in:

• Immediate closure of all associated accounts;
• Forfeiture of all fund balances held in those accounts;
• Permanent ban from re-registering on the platform 9 Club.

9 Club only accepts deposits via valid payment methods registered in Malaysia. Accepted payment methods include:

• Touch 'n Go eWallet — instant deposit
• DuitNow — instant interbank transfer
• GrabPay — wallet within the Grab app
• Boost eWallet — mobile deposit
• ShopeePay — via the Shopee app
• FPX – Maybank2u — Maybank internet banking
• FPX – CIMB Clicks — CIMB internet banking
• Other Malaysian local bank FPX methods (Bank Rakyat, Bank Islam, RHB, etc.)

Deposit Limits

The minimum deposit is RM 20 per transaction. The maximum deposit limit depends on your chosen payment method and account verification level. The standard daily limit is RM 50,000 for fully verified accounts.

Withdrawals may be processed via the same payment method used for the deposit. Withdrawal conditions are as follows:

• Minimum withdrawal: RM 30 per transaction
• Maximum daily withdrawal: subject to account status and VIP tier
• Processing time: 30 minutes to 2 hours for e-wallets; 1–3 hours for FPX bank transfers
• Funds must be withdrawn to a verified account held in the same user's name

Withdrawal Verification Requirements

For withdrawals exceeding RM 10,000, 9 Club reserves the right to request additional identity verification documents, including a copy of your national identity card (MyKad) and proof of ownership of the payment method used. This is a standard security measure to protect all parties.

9 Club offers a variety of bonuses and promotions from time to time. All bonuses are subject to the specific conditions stated in the relevant promotion terms. General terms applicable to all bonuses are:

• Each bonus has wagering requirement that must be met before bonus funds can be converted to cash;
• Welcome bonuses may only be claimed once per user, per household, per IP address, and per device;
• Bonuses are non-transferable and cannot be directly exchanged for cash;
• The bonus validity period is typically 7 days from the date of crediting unless otherwise stated;
• 9 Club reserves the right to void any bonus suspected of being claimed through fraudulent activity or system manipulation.

Bonus Abuse Policy

Any attempt to manipulate the bonus system 9 Club — including the use of multiple accounts, contrary betting, or collusion with other users — will result in cancellation of all bonuses and possible account closure.

Sports Betting at 9 Club covers major leagues and tournaments including the Malaysia Super League, English Premier League (EPL), UEFA Champions League, BWF badminton, e-sports, and more. General betting rules are:

• All confirmed bets are final and cannot be cancelled;
• The odds displayed at the time of placing a bet are the applicable odds — no odds changes will occur after the bet slip is confirmed;
• If a match is postponed and not resumed within 24 hours, all bets on that match will be voided and stakes refunded;
• For accumulator (parlay) bets, the cancellation of one selection will result in the combined odds being recalculated based on the remaining selections;
• In the event of a technical error or an obvious pricing error, 9 Club reserves the right to void the bet in question.

Live Betting

Live/in-play betting is subject to market availability during the match. Odds in live betting change dynamically, and bets are only valid once confirmed by the system. Any internet connectivity delays that result in a bet being placed at different odds are the user's responsibility.

All casino games on 9 Club — including live baccarat, blackjack, roulette, slots, and other table games — is provided by internationally certified providers. Users acknowledge that:

• All slots games use Random Number Generator (RNG) which has been verified and audited by an independent body;
• The Return to Player (RTP) percentage for each game is as stated by the provider and is available for review;
• Live Casino uses real dealers and physical equipment — outcomes are random and cannot be manipulated;
• The casino holds a mathematical advantage (house edge) in all games, meaning the house will statistically win over the long run;
• Any claim of game result manipulation without substantial evidence will not be accepted as grounds for a dispute.

Users are strictly prohibited from engaging in the following activities while using the Platform 9 Club:

• Using automated software (bots), scripts, or third-party tools to access or use the services;
• Uploading or transmitting content containing viruses, malicious code, or any software capable of damaging our systems;
• Attempting to hack, breach, or gain unauthorised access to any restricted area of the platform;
• Colluding with other users to influence game outcomes or exploit system vulnerabilities;
• Using the platform for money laundering or any other illegal activity;
• Providing false information to the customer support team or during the identity verification process;
• Threatening, harassing, or behaving disrespectfully towards staff 9 Club or other users.

All content on the Platform 9 Club — including logos, designs, graphics, text, software code, user interfaces, and brand names — are the property of 9 Club or the relevant licensors and is protected under Malaysian and international copyright and intellectual property laws.

Users are granted limited, non-exclusive licence to use the Platform for personal, non-commercial purposes only. The following are strictly prohibited:

• Copying, reproducing, or publishing any Platform content without written authorisation;
• Using the brand name or logo 9 Club for personal, commercial, or marketing purposes without prior authorisation;
• Creating derivative works based on Platform content.

9 Club reserves the right to suspend or close any user account, with or without prior notice, under the following circumstances:

• Violation of any part of these Terms;
• Suspected or confirmed fraud;
• Money laundering or financing of illegal activities;
• Account closure at the user's own request;
• Accounts that have been inactive for more than 12 months consecutively;
• Discovery that the user does not meet the eligibility criteria (e.g., under 18 years of age);
• Instructions from a regulatory body or relevant authority.

In the event of account closure due to fraud, 9 Club reserves the right to forfeit all remaining funds in the account. In other cases, valid balances will be returned once the investigation is concluded.

9 Club provides this platform on an "as-is" basis and makes no guarantees regarding continuous, uninterrupted availability. We are not liable for:

• Financial losses incurred from Sports Betting or casino gaming;
• Service disruptions caused by factors beyond our control (force majeure), including internet outages, power failures, or natural disasters;
• Losses arising from a user's failure to safeguard their login credentials;
• Content or policies of third parties that may be linked from the Platform.

Maximum liability limit 9 Club to any user under any circumstances is limited to the total deposits made by that user within the 30 days prior to any liability claim.

9 Club is fully committed to responsible gaming. We believe entertainment should remain just that — entertainment, not a burden. We provide the following tools to help users manage their gaming experience:

• Deposit limit: Users may set daily, weekly, or monthly deposit limits;
• Play time limit: Users may set a limit on the amount of time spent on the platform;
• Temporary break: Users may apply to restrict their own access to the platform for a set period (24 hours to 6 months);
• Self-exclusion: Users may apply for permanent self-exclusion if they feel they are unable to control their gambling.

9 Club reserves the right to amend, update, or replace any part of these Terms at any time without prior notice. Amendments take effect immediately upon publication on the Platform.

We will endeavour to notify users of material amendments via:

• Pop-up notification upon login;
• Email to registered address;
• Update the "Last Updated" date at the top of this document.

It is the user's responsibility to review these Terms periodically. Continued use of the Platform following any amendment constitutes acceptance of the revised Terms.

If you have any questions regarding these Terms and Conditions, or wish to submit a complaint or dispute, please contact the 9 Club via the following channels:

• Email: support@9club.cash
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the Platform
• Response time: Under 2 minutes for live chat; 24 hours for email

For complaints related to betting or transactions, please include the following details to help expedite resolution: account ID, transaction date and time, amount involved, and a brief description of the issue.

All complaints will be investigated and responded to within 3 working days. More complex cases may require up to 14 working days.